Your Risk, Our Responsibility

Complaints Process

If you have a problem, concern, or complaint about any part of our service, please contact us in the first instance. We have an internal complaints process and we will endeavour to investigate and resolve any issues which arise in a fair and reasonable manner. 


You may contact our internal complaints manager by:

Phone: 09 578 2222
Post: Complaints Manager, Omni Insurance Brokers Limited
PO Box 128 167 Remuera Auckland 1541


We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited ("FSCL"). If we cannot agree on how to fix the issue via our internal complaints process, you may refer the matter to FSCL. This service will cost you nothing, and will help us resolve any disagreements. You can contact FSCL at:


Address: PO Box 5967, Lambton Quay, Wellington, 6145
Phone: 0800 347 257
Fax: 04 472 3728